Shipping & Delivery Policy

 

Bourne Superb Policy Last Updated: Monday 15th June 2026

This Shipping & Delivery Policy applies to purchases made through the Bourne Superb online store:

https://bournesuperb.com/

Bourne Superb sells print-on-demand products, educational books, digital products, physical merchandise, and related items. Many of our products are produced, packed, and shipped by third-party print-on-demand suppliers and fulfillment partners.

By placing an order through Bourne Superb, you agree to the terms of this Shipping & Delivery Policy.

1. Print-on-Demand Fulfillment

Many Bourne Superb products are produced only after an order is placed.

This means your order may go through two separate stages:

1. Production Time — the time needed to print, prepare, package, or fulfill the product.

2. Shipping Time — the time needed for the carrier to deliver the order after production is complete.

Production and shipping times may vary depending on the product, supplier, country, shipping method, carrier, season, and order volume.

2. Different Products May Ship Separately

Because Bourne Superb may use different print-on-demand suppliers and fulfillment partners, items in the same order may be produced and shipped separately.

This means:

• Your items may arrive in separate packages.

• Your items may arrive on different dates.

• You may receive more than one tracking number.

• One item may arrive before another, even if they were purchased in the same order.

Separate delivery does not automatically mean an item is missing or delayed.

3. Shipping Availability

Bourne Superb offers international shipping where available.

Shipping availability depends on:

• The product ordered

• Supplier availability

• Destination country or region

• Carrier availability

• Checkout options

• Any shipping restrictions that may apply

Some products may not be available for delivery to every country or region.

4. Shipping Rates

Shipping fees are calculated based on the product, supplier, delivery destination, shipping method, and checkout settings.

Shipping rates will be shown at checkout where applicable.

Customers are responsible for reviewing shipping costs before completing their purchase.

5. Estimated Delivery Times

Any production, shipping, or delivery timelines provided on our website, product pages, order confirmation, or checkout page are estimates only.

Bourne Superb does not guarantee exact delivery dates unless this is expressly stated in writing.

Delivery may be affected by factors outside our control, including but not limited to:

• Supplier delays

• Production delays

• Carrier delays

• Customs processing

• Import inspections

• Weather conditions

• Public holidays

• High-volume seasons

• Incorrect or incomplete customer information

• Government restrictions

• Force majeure events or other circumstances outside our reasonable control

6. Customs, Duties, Taxes, and Import Fees

For international orders, customers are responsible for any customs duties, import taxes, VAT, local taxes, brokerage fees, clearance fees, or other charges required by the destination country.

These fees are not controlled by Bourne Superb and may not be included in the product price or shipping fee shown at checkout.

Bourne Superb is not responsible for delays caused by customs, unpaid duties, import restrictions, or local delivery requirements.

7. Customer Responsibility for Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

This includes:

• Full name

• Correct delivery address

• Apartment, unit, or building number where applicable

• City, region, postal code, and country

• Valid email address

• Valid phone number where required for delivery

Bourne Superb is not responsible for lost, delayed, returned, or undeliverable orders caused by incorrect, incomplete, or outdated customer information.

If an order is returned, delayed, lost, or undeliverable due to incorrect customer information, Bourne Superb is not obligated to issue a refund. Any replacement, reshipment, or store credit may be reviewed at our discretion.

8. Tracking Information

Where tracking is available, tracking details may be provided by email, order confirmation, or through the customer’s order page.

Tracking availability depends on the supplier, product, shipping method, and destination country.

Some shipping methods or destinations may offer limited tracking.

9. Delayed Orders

If your order has not arrived within the estimated delivery period, please allow reasonable additional time for production, carrier processing, customs clearance, or local delivery.

If your order appears significantly delayed, you may contact us at:

admin@superbgroupofschools.org

Please include:

• Full name

• Email address used for the order

• Order number

• Product name

• Shipping address

• Tracking number, if available

• Date of purchase

• Details of the issue

Bourne Superb will review the matter and, where appropriate, work with the relevant supplier or fulfillment partner to investigate the delay.

10. Lost, Missing, or Undelivered Packages

If tracking shows that a package was delivered, but the customer cannot locate it, the customer should first check with:

• Household members

• Reception, front desk, or security

• Neighbors

• Local courier or postal service

• Any safe delivery location around the property

Bourne Superb is not responsible for stolen packages, packages marked as delivered by the carrier, or packages lost after successful delivery confirmation.

Claims for lost, missing, or undelivered packages may be reviewed on a case-by-case basis. Approval of a replacement, store credit, or refund is not guaranteed.

11. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, you must contact us within 14 days of delivery at:

admin@superbgroupofschools.org

Your claim must include:

• Full name

• Email address used for the order

• Order number

• Product name

• Date of delivery

• Clear photos or videos of the damaged, defective, or incorrect item

• Clear photos of the packaging, where applicable

• A description of the issue

Approved claims may be resolved through replacement, store credit, partial credit, or refund, depending on the circumstances and in line with our Refund, Returns & Claims Policy.

12. Returned or Refused Packages

If a package is returned to the supplier, fulfillment partner, or Bourne Superb because of an incorrect address, failed delivery attempt, refusal to accept delivery, unpaid customs fees, or failure to collect the package, the customer may be responsible for any additional shipping, handling, customs, or reshipment costs.

Refunds are not guaranteed for returned or refused packages.

13. Digital Products

Digital products do not require physical shipping.

Digital products may be delivered by download link, email, customer account access, or another digital delivery method.

Customers are responsible for ensuring they provide the correct email address and can access the digital product after purchase.

14. Third-Party Suppliers and Carriers

Bourne Superb works with third-party print-on-demand suppliers, fulfillment partners, shipping providers, and carriers.

While we aim to work with reliable partners, Bourne Superb does not directly control all aspects of production, packaging, shipping, customs processing, or final delivery.

Bourne Superb is not responsible for delays, errors, service disruptions, or delivery issues caused by third-party suppliers, carriers, customs authorities, or local delivery services, except where otherwise required by applicable law.

15. Policy Connection

This Shipping & Delivery Policy should be read together with our:

• Terms of Service

• Refund, Returns & Claims Policy

• Privacy Policy

• Any product-specific notices shown on the product page or checkout page

If there is a conflict between this policy and any rights that cannot legally be excluded under applicable law, Bourne Superb will comply with the applicable legal requirement.

16. Contact

For shipping questions, delivery concerns, or order claims, please contact:

Bourne Superb Administration
Email: admin@superbgroupofschools.org
Website: https://bournesuperb.com/
Business Address: Available upon reasonable request.